- customer responses
- reacties op vragen van de klant
English-Dutch technical dictionary. 2013.
English-Dutch technical dictionary. 2013.
Customer satisfaction research — is that area of marketing research which focuses on customers perceptions with their shopping or purchase experience. Many firms are interested in understanding what their customers thought about their shopping or purchase experience, because… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer proprietary network information — (CPNI) is the data collected by telecommunications companies about a consumer s telephone calls. It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and any other information… … Wikipedia
Customer satisfaction dimensions — One of the indicators of a company’s health, customer satisfaction, can be found through market analysis. Satisfied customers usually lead to more sales and profit, making it a strong indicator of company performance. Kekre, Krishnan, and… … Wikipedia
American Customer Satisfaction Index — The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the National Quality Research Center (NQRC) at the University of Michigan in Ann Arbor … Wikipedia
Interactive Customer Evaluation — (ICE) is commonly implemented in web based applications. Its purpose is to provide feedback. The term does not refer to a commercial application.The Interactive Customer Evaluation (ICE) system is a web based tool that collects feedback on web… … Wikipedia
Database marketing — is a form of direct marketing using databases of customers or potential customers to generate personalized communications in order to promote a product or service for marketing purposes. The method of communication can be any addressable medium,… … Wikipedia
Next-best-action marketing — Contents 1 Introduction 2 Further positioning 3 Enabling technology 4 History 5 Benefits and draw … Wikipedia
Next best action marketing — Introduction =Next Best Action marketing (also known as Best Next Action or Next Best Activity), as a special case of Next Best Action decision making, is a customer centric marketing paradigm that considers the different actions that can be… … Wikipedia
Boloco — (from Boston Local Company) is the brand name of an American chain of restaurants that serves burritos, wraps, salads, shakes and smoothies. Burritos on the menu represent culinary traditions from around the world, for example Mexican, Japanese,… … Wikipedia
Interactive voice response — IVR redirects here. For other uses, see IVR (disambiguation). Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs. In telecommunications, IVR allows… … Wikipedia